Effective as of January 6, 2014
What This Policy Covers. This policy covers the ways in which SnapMade treats information, including personally identifiable information, which we obtain when you use our Service. We regard personally identifiable information as information that someone can use to identify or contact you in person, such as your real name, telephone number, email address, or physical mailing address. Information that we generate and use internally to identify you as a customer in our system (e.g., your order number) is not considered personally identifiable information. Your IP address is not considered personally identifiable information.
What This Policy Does Not Cover. This policy does not cover the privacy practices of third parties that we do not own or control, such as the practices of third-party payment processing services or our partners and advertisers. In addition, we may provide links to other services and on occasion to other sites that may interest you. All of these sites operate independently of SnapMade and they have their own privacy and security practices. For your best online experience, we encourage you to review their policies before submitting any personal information to them.
2. How We Collect Information
Information You Provide During Design Creation And Ordering
When you create a design and order goods using the Service, we require that you provide your name, phone number, email address, your website URL (if applicable), and appropriate shipping and billing information for your order. We do not collect, nor do we store any other personally identifiable information for any customer.
Information You Provide When Submitting A Rating Or Review
After placing your order with SnapMade, you will have the opportunity to rate and review your order at the http://www.SnapMade.com website. When reviewing your order, we will ask that you provide your first name, last name, and the city and state in which you live. You will also have the option of uploading a photo with your review.
Information We Do Not Collect From Any Users
Children. You must be 18 years of age or older – or, if you are under the age of majority in your jurisdiction, have the consent of your parent or guardian – to use the SnapMade Service. Therefore, we do not knowingly collect personally identifiable information about children. In accordance with Federal Children's Online Privacy Protection Act of 1998 (COPPA), SnapMade will never knowingly solicit, nor will we accept, personally identifiable information from customers known to be under thirteen (13) years of age. If you believe that we have information from or about anyone under 13 years of age, please notify us by email at [email protected]
Social Security Number. We do not require your social security number to use the SnapMade Service or to access any part of our site. SnapMade will never ask for your social security number.
Information We Track
Log Files. Similar to many websites and internet services, we gather certain anonymous, non-personal information automatically and store it in web server log files. This information includes internet protocol addresses, browser type, internet service provider (ISP), site entry/exit pages, operating system, date/time stamp, and click stream data. We use this information to improve our site, analyze trends, administer the site, and gather aggregate information about our member base as a whole. Aggregate information is data we collect about a group or category of services or members from which individual member identities have been removed, and therefore does not include your personally identifiable information.
Cookies. A cookie is a small text file that is stored on a member's computer for record-keeping purposes. It can also help us understand how our site visitors click to our site, what pages they view during their visit, and their account and preference information as members of the Service. Similar to many websites, the SnapMade Service stores a cookie on your computer. Cookies also allow us to track and understand the interests of our members in the aggregate, to enhance the overall experience on our site. Cookies used by SnapMade do not include your personally identifiable information.
If you prefer not to receive cookies, you can set your web browser software to disable them. To do so, please refer to the help section of your specific browser for more information on how to manage or disable cookies.
3. How We Use Information
To Provide You With The SnapMade Service
We use your information, including personally identifiable information, for the purposes of providing you with the Service, and with any SnapMade goods you may elect to order using the Service. We share your information, including your personally identifiable information, to the minimum extent necessary to accomplish this purpose. For example, if you elect to have goods shipped to you, we will share your name and shipping address with our distribution partners.
In SnapMade Communications
We use emails and/or prominent notifications on our website as our primary means to inform our members of important Service and promotional announcements.
Service-Related Announcements. When place an order at http://www.SnapMade.com, we use the email address provided during order placement to deliver important Service-related communications to you. These Service-related communications are considered a fundamental part the SnapMade Service, and you cannot opt-out of these email communications.
On Our Website
Site Statistics. As noted above, we use information collected from our web log files to calculate and publish anonymous, non-personal, aggregate statistics that we believe our visitors are interested in viewing. For example, we may track and publish the total number of customers who have ordered a specific shirt color or style. We publish this data in aggregate form only, and do not publish any personally identifiable information in connection with this use.
Ratings and Reviews. If you choose to rate or review your order at http://www.SnapMade.com, the information you provide during the rating and review process (e.g., your first name, last name, city, state, and any photo you upload) will be posted online alongside your rating or review. For an example of these ratings and reviews. If you do not want your personally identifiable information to appear online in this context, please do not provide us with any such information during the rating and review process.
For Internal Reporting and Analysis
As noted above, we use information gathered from log files and cookies to improve our site, analyze trends, administer the site, track visitors' movements around the site, and to gather aggregate information about our visitors and customers as a whole. This data does not include your personally identifiable information.
4. How We Share and Disclose Information
With Third Parties
Sharing, Renting, and Selling Information We Collect. We will neither rent nor sell your personally identifiable information to anyone. Occasionally we share anonymous, non-personal, aggregate information about our user base with partners or advertisers, and we may publish these aggregate usage statistics on our website for the interest of our visitors and customers. This shared or published data does not include the personally identifiable information of any person.
To Provide You With The SnapMade Service. We share your information, including your personally identifiable information for the purpose of providing you with the SnapMade service, and any goods you may order through the Service. For example, if we ship you a shirt we will provide our shipping partners with your name and address.
Linked Services. In some cases, we allow you to access or link to other web services through our website. For example, we allow members to share content using Facebook and Twitter, among others. We also allow you to pay for goods purchased through the Service using our selected third party payment processing provider. We make it easy for you to determine when you are accessing or linking to these other web services through our website. In all of these cases, those sites may choose to collect your personal information as they deem appropriate. As noted above, we are not responsible for or in control of how third parties collect, use, or disclose your information obtained through these linked services. We encourage you to be aware when you are using these third party services and, for your best online experience, we encourage you to review their policies before submitting any personal information to them.
As Necessary In Certain Legal Circumstances
5. How We Keep Information Secure
Network Security. Our partners employ a variety of commercially standard encryption and security technologies and procedures to protect information, including your personal information, from unauthorized access. Please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure, thus, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Management Procedures. Our partners maintain standard physical and electronic procedural safeguards that limit access to your personally identifiable information to employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personally identifiable information.
6. Your Personal Choices
Receiving Communications. If you subscribe to any optional promotional communications, you will be able to unsubscribe from these communications through the emails we send you.
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Our Service Team provides e-mail and telephone support for all issues or questions about SnapMade.Contact Service